Gemini Woman
Retail E-Commerce Assistant
About Us
Gemini is a fabulous British retailer with 37 years of experience of bringing joy to our customers around the world. We love style and we’re extremely proud of our passion for unique brands, great prints, and fantastic quality. While the gorgeous clothing and excellent customer service make us such a hit with customers, behind the scenes it’s the drive and passion of our people that makes Gemini such an exciting place to be.
The Role
We are currently on the lookout for a Retail E-commerce Assistant to join our dedicated online team. This is a fantastic opportunity for someone looking for a career in the retail industry – across a variety of area’s with the e-commerce process and customer journey whilst growing with an exciting, fast-paced and developing company.
This is a varied role which should keep you constantly engaged. You’ll be involved with key areas of the online business, stock, customer service, and dispatch.
You’ll process customer orders from placement to picking product, packing parcels and sending with external delivery services. You’ll assist customers over the phone, via email, and on our live chat service, answering their questions about our amazing range, styling, purchasing and delivery queries.
You’ll also be involved in our stock process, from checking off deliveries to implementing stockroom plans, you’ll quickly learn about the product lifecycle and the importance of sticking to deadlines.
The Ideal Person
Our ideal candidate should possess the following skills/attributes;
- Top class English language, writing & communication skills
- A charming telephone manner
- Experience and enthusiasm for generating phone sales
- Competence using Microsoft Outlook & Excel
- Previous experience in a customer facing environment
- Attention to detail & accuracy
- Ability to switch between disciplines and change focus based on business needs
- A love of fashion
- A genuine desire to help and interact with our customers
- A positive can-do attitude
If this sounds like you, we can’t wait to hear from you!
We are looking to recruit for a full-time role, with weekend work (but also open to part time)
Please email your cv to [email protected] to apply.
Details here https://www.gemini-woman.co.uk/pages/careers